Frequently Asked Questions
Have a question not listed here? Call us at 931-286-1971, or email us at firstname.lastname@example.org.
Q: What payment options do you accept?
A: We accept cash, checks, and credit cards, as well as PayPal and Venmo.
Q: When is payment due?
A: Payment is required before the delivery of the final product on all shoots. Jobs over $500 may require a deposit before onsite work is done. We reserve the right to require payment before the work is done on any given job.
Q: How fast can I get my photos/video?
A: We strive to our utmost to get you your Drone Photos/ Regular Photos the same day as shot, and when possible, we schedule shoots same day. Officially, there is a 24-hour turnaround time on photos.
Video has a two-business day turnaround for normal shoots.
Q: I am near an airport; can you still fly a drone?
A: Safety our top priority, and things do get more complicated, but it is still possible to fly near most airports. Frequently, we can fly for you after submitting a request to the FAA's LAANC system. If you are REALLY close to an airport, it may require a waiver. Email us the address of the location, and we will tell you how easy it will be to fly.
Q: What do you charge for travel?
A: Most shoots in the Nashville, Murfreesboro, Franklin, and Columbia, TN area have no travel charge. Beyond that, there will be a 75 cents per mile charge ($1.50 round trip) calculated in advance and usually rounded down. Traveling over 3 hours away may require staying overnight, and travel costs will be calculated after the trip.
Q: What is a Drone?
A: The term “drone” generally refers to a small Unmanned Aerial Vehicles (UAV), Unmanned Aerial Systems (UAS), or Small Unmanned Aerial Systems (sUAS) weighing less than 55 lbs. However, it is also applying to unmanned military aircraft that can be bigger than a house! The modern drones we use rely on technology originally created for smartphones, such as small GPS and inertia sensors, tiny cameras and powerful, yet lightweight batteries. The drones we fly are capable of Full-HD and 4K video recording, and can capture pictures at up to 20 megapixels.
Q: Is it legal to operate drones commercially in the US?
A: With the proper training and licensing, flying drones is completely legal. We are licensed under the FAA Part 107 UAS Airman Certificate for commercial flights. Operating flights for commercial purposes without a license can result in civil penalties up to $32,666, and possibly criminal fines as well.
Q: What is considered a commercial drone operation?
A: The FAA considers anything tied to income as commercial operation, even if you are not selling the services or directly profiting from the use of the drone. This includes a roofer using shots of a roof on their website or a realtor taking photos of a house with their drone. Even if the roofer or the realtor are not directly getting paid for the flight, the ultimate purpose is to earn income by winning new roofing clients or the sale of a real estate listing. Essentially, if you are flying for any purpose other than hobby or recreation, it is commercial use and you need a license and are expected to comply with commercial regulations.
Q: How do you become a licensed pilot?
A: The FAA is the regulatory body controlling drone flights and the licensing of pilots. A Remote Pilot-In-Command license is obtained by passing an exam that covers everything from airspace regulations to aerodynamics. The exam is relatively difficult but not impossible to pass, and the fee for obtaining a license is $150. The Remote Pilot-In-Command is the one legally responsible for the safety of the flight, and is the final decision maker.